Refund policy

Return & Refund Policy – Axzen Co

At Axzen Co, we are committed to offering high-quality activewear and accessories designed for athletes and individuals who lead an active lifestyle. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 7-day return policy, which means you have 7 days from the date your order is marked as delivered to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition you received it, with all original tags attached and in its original packaging.

  • Hats must not show any signs of wear, including sweat, odors, stains, makeup marks, bent or reshaped brims, or any other alterations.

  • You must provide a receipt or proof of purchase.

  • To initiate a return, contact us at axzenco@gmail.com. Returns sent without prior authorization will not be accepted.

If your return is approved, we'll provide you with the return instructions and the return shipping address.

Return shipping costs are the customer's responsibility unless the item received is defective, damaged, or incorrect.

Damages & Issues

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us as soon as possible at axzenco@gmail.com with your order number, a description of the issue, and clear photos of the item. We'll evaluate the issue and work to resolve it promptly.

Non-Returnable Items

We do not accept returns for:

  • Items marked as Final Sale or Clearance.

  • Gift cards.

  • Custom or personalized products (including custom text, colors, or designs requested by the customer).

  • Perishable goods, beauty products, or hazardous materials.

If you're unsure whether your item qualifies for a return, please contact us before submitting your request.

Exchanges

If you'd like to exchange an item, we recommend requesting a return first. Once your return has been approved and processed, you may place a new order for the desired item.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at axzenco@gmail.com.